Refund policy

Refund and Return Policy Due to the hygienic nature of cosmetics and skincare products, all sales are final. We do not accept returns, exchanges, or refunds for change of mind, color mismatches, or unliked products once an order has been shipped.

Damaged or Broken Items Every order is hand-packed with extreme care using heavy-duty padded envelopes and protective wrapping to guarantee it arrives safely. In the rare event that a product is physically damaged during transit, we will gladly send a one-time replacement product.

To qualify for a replacement, you must contact us at customercare@glamgalbeauty.com within 48 hours of delivery. You must include: Your Order Number and proof of purchase. An Unedited, Continuous Video showing the unopened shipping mailer, the unboxing process, and the specific damage to the product. High-Resolution Photos of the damaged product next to its original shipping label.

Fraud Prevention & Verification To protect our business against fraudulent claims, all submitted media undergoes strict digital verification. We do not accept screenshots, cropped images, or digitally altered media. Submitting AI-generated, edited, or fraudulent media will result in an immediate denial of your claim and a permanent ban from purchasing from our store.If a replacement item is approved, it will be processed and shipped within 3-5 business days at no additional cost to you.