FAQs

Frequently Asked Questions

Have questions? We've got answers. Browse our FAQs below 

• Q: Are your products cruelty-free and vegan?
  • A: Yes! We are proudly 100% cruelty-free and do not test on animals. [All/Most] of our products are also completely vegan.
• Q: Are your products safe for sensitive skin?
  • A: Our products are formulated with gentle, skin-loving ingredients. However, because everyone's skin is unique, we always recommend doing a patch test on your inner arm before your first full use.
• Q: Where can I find the full list of ingredients?
  • A: You can find the complete ingredient list printed clearly on the back of each product's packaging, as well as on the individual product pages on our website.

• Q: How long will it take to get my order?
  • A: Standard processing takes 1–3 business days. Once shipped, domestic orders typically arrive within 3–7 business days. You will receive a tracking link via email as soon as your package leaves our facility.
• Q: Do you ship internationally?
  • A: Currently, we ship to [insert your country, e.g., the United States and Canada]. We hope to expand to more countries soon!
• Q: Can I change or cancel my order after placing it?
  • A: Because we pack and ship orders quickly, we can only make changes if your order has not been processed yet. Please email us immediately at [your email address] with your order number, and we will do our best to help.

• Q: What is your return policy?
  • A: Due to the hygienic nature of cosmetics and skincare, we cannot accept returns on opened or used products. However, if your item arrives damaged or defective, please contact us within [e.g., 14 days] of delivery for a replacement.
• Q: My package arrived damaged. What should I do?
• A: We are so sorry about that! Please email a photo of the damaged items along with your order number to [your email address] within [e.g., 48 hours] of receiving your package, and we will send a replacement right away.
• Updated International FAQs
  • Q: Do you ship internationally?
    • A: Yes, we ship worldwide! International shipping rates and delivery times will be calculated automatically at checkout based on your destination.
  • Q: How long does international shipping take?
    • A: International orders typically take 7–21 business days to arrive, depending on your location and local customs processing. Please note that transit times may vary during holidays or peak shipping seasons.
  • Q: Will I have to pay customs, duties, or taxes?
    • A: Yes, international orders may be subject to import duties, taxes, and customs fees levied by your country's government. These charges are not included in your order total or shipping fee and are the sole responsibility of the customer upon delivery.
  • Q: Can I return an international order?
    • A: To maintain strict hygiene and product safety standards, all sales are final for both domestic and international orders. We cannot accept returns or exchanges under any circumstances once a package has left our facility.